Redstone Technology Solutions
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How we help

One technical need.
Or complete IT ownership.

Start with a problem, project or complete outsourced IT department. Redstone makes the responsibility clear.

Find your starting pointAsk Redstone

Choose the situation, not the service name.

We will translate the need into the right technical and commercial next step.

Something is not workingTell us what is affected. We will help determine the cause and safest next action.We need an IT departmentRedstone can own support, systems, security, cloud, planning and vendors as one function.A project is comingTurn an upgrade, move or installation into a clear scope, sequence and outcome.We need local smart handsExtend a remote IT team into The Bahamas with controlled onsite execution.

Redstone's primary service

Your complete outsourced IT department.

Redstone owns day-to-day support and long-term direction across the complete environment, not only individual tickets or tools.

See the preliminary answer
Run the day to day

Monitoring, maintenance and helpdesk

Keep systems visible and maintained while every employee gets one accountable place for support.

Protect and manage

Security, cloud and continuity

Coordinate identities, devices, data, backup and cloud platforms as one environment.

Lead the function

vCIO, planning and vendors

Connect business priorities to budgets, standards, projects and every technology provider.

Five practices deliver the department.

Select any practice for responsibilities, coverage and business value.

01

Overwatch

Remote Monitoring & Management

See issues early. Act before impact.

02

Checkmark

Core Infrastructure Support & Maintenance

Keep the foundation stable and dependable.

03

Helpdesk

End User Support

Give every user a human path back to productive.

04

Shield

Security Services

Protect every layer of the business.

05

Cirrus

Cloud Services

Make cloud simpler, safer and more useful.

Technology monitoring dashboard displaying performance and availability analytics
01 / 05
The visibility layer

Overwatch

See issues early. Act before impact.

The Redstone managed system / Overwatch

Remote Monitoring & Management

See issues early. Act before impact.

Overwatch feeds live health and performance information from your environment to Redstone. That visibility helps our team identify failures, negative trends and maintenance needs early - often before users notice a problem.

What it manages

Monitoring, visibility, alerting, device health and early intervention across the managed environment.

Why it requires ongoing attention

Technology conditions change throughout the day. Continuous monitoring is what reveals failures, negative trends and capacity concerns before users or customers feel the impact.

Best suited for

Organisations that rely on always-available servers, workstations, connectivity and line-of-business systems.

What it covers

  • 24/7/365 network, server and endpoint monitoring
  • Health, availability and performance baselines
  • Automated alerts, tickets and escalation
  • Scheduled maintenance and proactive remediation
  • Usage-based upgrade and lifecycle recommendations

How Redstone delivers it

  1. 01

    Health and performance telemetry is collected continuously across managed devices.

  2. 02

    Meaningful alerts create tickets and follow an escalation path instead of disappearing into dashboard noise.

  3. 03

    Trend data informs maintenance, capacity planning and lifecycle recommendations.

Business value

A clearer view of your technology, fewer avoidable interruptions and recommendations based on how your systems are actually performing.

01Earlier issue detection
02Fewer avoidable interruptions
03Evidence-based technology planning
How Overwatch connects

Overwatch detects and prioritises. Checkmark remediates infrastructure issues, Helpdesk coordinates user impact, Shield correlates security events and Cirrus extends visibility into cloud services.

Tell Us What You Need One specialist practice. One coordinated Redstone coverage system.

Focused help for a defined problem or project.

You can begin here without committing to ongoing managed services.

Troubleshooting & RecoveryDiagnose, stabilise and document.

Diagnose network, server, Wi-Fi, endpoint and application problems; stabilise operations; document the cause and next step.

  • Remote and onsite diagnosis
  • Carrier and vendor escalation
  • Root-cause and next-step documentation
See the troubleshooting answer
Infrastructure ProjectsUpgrade with a controlled plan.

Plan and deliver server, network, Wi-Fi, endpoint, communications and office technology upgrades.

See the project planning answer
Moves & InstallationsCoordinate every local dependency.

Coordinate new sites, office moves, equipment deployments, vendor dependencies and cutover activities.

Plan a move or installation
Security ImprovementsStrengthen the controls that matter most.

Assess practical risk, strengthen identity, endpoints, networks, backup and business continuity controls.

See the security answer
Cloud, Apps & AutomationModernise without losing operational control.

Improve Microsoft 365, cloud services and business processes through custom applications, digital forms, workflow automation, dashboards, AI-powered assistants, systems integration and CMS-powered websites.

See the Redstone Business Apps answer

Choose who should own the responsibility.

Primary service

Fully managed IT

Redstone becomes the complete IT department for a business without one.

Shared responsibility

Co-managed IT

Add capacity beside an internal team while preserving clear ownership.

Defined outcome

Project support

Use Redstone for a specific repair, assessment, upgrade or installation.

Local execution

Smart hands

Extend a remote provider or international IT team into The Bahamas.

Raise your technology standard

Start with a clear view of your environment.

New clients can begin with a fit and environment review: a preliminary business and technical conversation that clarifies the current situation, desired outcome and most useful next step.

Describe your IT need 242-601-6014

Preliminary fit and environment review

Priorities aligned to business goals

A practical proposal and next steps

Redstone Technology Solutions

Clear, accountable technology help for everything from one urgent problem to a complete managed relationship.

+1 (242) 601-6014msp@redstoneTS.comNassau operations & NOCRedstone on LinkedIn

© 2006 - 2026 Redstone Technology Solutions Ltd. All rights reserved.

Policy 01 / 03

Effective 17 July 2026Redstone Technology Solutions Ltd.

1. Who we are

Redstone Technology Solutions Ltd. (“Redstone”, “we”, “our” or “us”) is a Bahamian technology services company. This Privacy Policy explains how we handle personal information collected through redstonets.com, our website contact form and related website communications.

This policy does not replace a client agreement, managed-services agreement, employment notice or other privacy terms that may apply to a separate relationship with Redstone.

2. Information we collect

We may collect information that you provide directly, including your name, work email address, company, telephone number, enquiry details and any other information you choose to include in a message.

Our website and hosting providers may also process limited technical information such as your IP address, browser type, device information, referring page, requested pages, timestamps and security or diagnostic logs.

3. How we use information

  • To respond to enquiries, schedule conversations and provide requested information.
  • To evaluate whether Redstone services may be suitable for your organisation.
  • To operate, secure, troubleshoot and improve the website.
  • To maintain business records and protect our legal rights.
  • To comply with applicable laws, lawful requests and regulatory obligations.

We do not sell personal information. We do not use contact-form details for unrelated mass marketing without an appropriate basis or permission.

4. Fair processing

We process personal information for stated and legitimate purposes, including responding to your request, taking steps toward a business relationship, operating and securing our website, meeting legal obligations and pursuing reasonable business interests that do not override your rights.

Redstone intends to handle personal information consistently with The Bahamas’ Data Protection (Privacy of Personal Information) Act, as applicable.

5. When information may be shared

We may share information with personnel and trusted providers who help us host the website, deliver form messages, maintain security or support business operations. They receive only the information reasonably needed for their role and are expected to handle it appropriately.

We may also disclose information when required by law, to respond to a lawful request, to protect people or systems, to establish or defend legal rights, or in connection with a business reorganisation or transfer.

6. International services

Some technology providers may process or store information outside The Bahamas. Where this occurs, we take reasonable steps to select reputable providers and use appropriate contractual, organisational or technical safeguards for the circumstances.

7. Retention and security

We retain personal information only for as long as reasonably needed for the purpose collected, our business records, dispute resolution, security and applicable legal obligations. Retention periods vary according to the information and context.

We use reasonable administrative, technical and physical safeguards. No internet transmission or storage method can be guaranteed completely secure, so please do not submit passwords, confidential system credentials or highly sensitive information through the general contact form.

8. Your choices and rights

Subject to applicable law and relevant exceptions, you may ask whether we hold personal information about you, request access or correction, object to direct marketing, or ask us to review deletion or other concerns. We may need to verify your identity before acting on a request.

You may also raise a concern with the Office of the Data Protection Commissioner of The Bahamas.

9. Children, links and updates

This business website is not directed to children, and we do not knowingly seek personal information from children through it. Links and embedded services operated by third parties are governed by their own notices.

We may update this policy when our website, practices or legal obligations change. The effective date shown above identifies the current version.

10. Contact us

For privacy questions or requests, use our website contact form, email msp@redstoneTS.com, call +1 (242) 601-6014, or write to 1st Floor Church St. Bldg, Shirley Street, New Providence, The Bahamas.