Redstone Technology Solutions
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For international IT teams and service providers

Your standards.
Our local presence.

Your remote team keeps control while Redstone executes onsite, coordinates locally and returns documented results.

See how the partnership worksReview local capabilities

One team across borders

Serve your Bahamas clients without losing control of the delivery.

Redstone becomes the dependable local link between your remote operation and the physical site. The relationship, authority and communication model stay clear from the first request through closeout.

Remote authority

Your team

Owns standards, approvals, technical direction and the wider client relationship.

Directs the work
Redstone Technology SolutionsLocal execution

Redstone in The Bahamas

Coordinates access, attends the site, performs the work and escalates against the agreed plan.

Executes and documents
Client environment

The Bahamas site

Receives coordinated local support without forcing your remote team to manage every physical dependency.

Receives coordinated support
Nassau-based
Local operations and onsite capability
Partner-directed
Your technical owner remains in control
Documented
Evidence and outcomes returned at closeout
Repeatable
One dispatch can become recurring coverage

A partnership model that fits the team already responsible.

Redstone can work behind your lead, coordinate directly with authorised site contacts, or own a clearly defined local workstream.

Managed service providers

Extend your service footprint.

Keep your client relationship and service process while Redstone provides the qualified local presence needed in The Bahamas.

Best for dispatches, recurring coverage and escalations directed by your service desk.
International corporate IT

Support a Bahamas location from abroad.

Give regional or global IT teams a dependable onsite extension for branches, offices, executives and business-critical infrastructure.

Best for organisations that retain technical ownership but need trusted local execution.
Vendors and project teams

Complete local rollout and field work.

Use Redstone for installation, validation, site evidence, warranty tasks and coordination around a defined project or platform.

Best for manufacturers, integrators, carriers and specialist implementation teams.

What you can delegate locally

From a single console check to a coordinated site rollout.

Select a capability to see common requests and the closeout information your remote team can receive.

Troubleshooting and escalation

Redstone works with your remote lead to inspect, test, replace or isolate onsite equipment and connectivity without taking technical authority away from your team.

Common requests

  • Network, Wi-Fi, firewall and carrier troubleshooting
  • Power cycles, console access and remote-engineer assistance
  • Physical inspection and component isolation

Closeout can include

  • Timestamped work notes
  • Test results and observed conditions
  • Photos and next-action recommendations
Network and server equipment prepared for onsite technical work
Local executionWork at the equipment, coordinated with the remote owner.

A controlled handoff from request to closeout.

Each stage establishes what happens next, who can approve it and what the remote owner will receive.

  1. 01

    Request

    Send the site, impact, task and preferred window.

  2. 02

    Confirm

    We validate fit, skills, access, tools and availability.

  3. 03

    Plan

    Runbook, approvals, contacts, rollback and evidence are agreed.

  4. 04

    Execute

    Redstone works onsite with live coordination and clear escalation.

  5. 05

    Close

    Your team receives results, evidence and outstanding actions.

Your team retains
  • Client and technical authority
  • Approvals, standards and change decisions
  • Remote escalation and wider platform ownership
Redstone owns locally
  • Site coordination, access and readiness
  • Safe execution within the agreed scope
  • Live updates, escalation and closeout evidence

Response & SLA

Response targets that match the relationship.

A new enquiry, a planned project and a managed critical incident are different commitments. We state the applicable coverage window, priority definition, escalation path and response target in writing.

Typical initial response targets by priority and service relationship
PriorityTypical situationInitial responseAvailability
New enquiryAcknowledge & routeWithin 1 business hourMonday-Friday, 9 AM-5 PM
P1 / CriticalBusiness-stopping outage30 minutesFor contracted 24/7 managed coverage
P2 / HighMajor service degradation1 hourWithin the contracted coverage window
P3 / StandardNormal incident or request4 business hoursWithin business-hours coverage
P4 / PlannedChange, project or adviceNext business dayScheduled by mutual agreement

Service-level commitments: the signed proposal or managed-service agreement defines priority levels, coverage hours, exclusions, escalation paths and final response targets.

Response is not resolution

Initial response means a qualified person has acknowledged, classified and started coordinating the issue. Resolution depends on cause, access and third parties.

24/7 is an option, not an assumption

Round-the-clock managed coverage is agreed for defined systems and priorities. Standard project and ad hoc work follows the stated business-hours window.

Escalation is documented

Authorised contacts, business impact, communication cadence and escalation responsibilities are confirmed during onboarding or project planning.

Primary response base

Nassau
New Providence

Family Island work is available through planned travel and coordination.

Clear operating terms before dispatch.

Coverage, availability, communication and evidence expectations are confirmed before Redstone accepts the work.

Primary service area

New Providence is our standard onsite base. Family Island work is planned around travel, access and local dependencies.

Scheduling and availability

Business-hours and planned after-hours work are confirmed before dispatch. Emergency availability is never assumed until accepted.

Response expectations

Acknowledgement, dispatch targets, escalation and communications are defined for the engagement or ongoing partner agreement.

Recurring local coverage

Scheduled maintenance, inspections, standby visits and ongoing local support can continue after the first successful dispatch.

Prepare the first dispatch

Six details help us confirm fit and availability quickly.

You can still contact us without everything. The first conversation will close any gaps and define the next step.

Dispatch brief

Six details help us respond quickly.

You can still contact us without everything. The first conversation will close any gaps.
  1. Site and access

    Address, access window, security process and local contact.

  2. Business impact

    What is affected and what happens if the work is delayed.

  3. Task and success

    Runbook, equipment list, expected end state and exclusions.

  4. Remote lead

    Who directs the work and how to reach them during the window.

  5. Change control

    Approvals, maintenance window, rollback and escalation rules.

  6. Evidence

    Photos, serials, tests, inventory and closeout format required.

Email the partner desk

Questions from procurement and remote operations.

Vendor onboarding, formal questionnaires and partner documentation can be coordinated through msp@redstoneTS.com.

Can Redstone work under our runbook and change controls?

Yes. We confirm the approved procedure, remote lead, maintenance window, rollback expectations and escalation path before the visit.

Who communicates with our Bahamas client?

The communication model is agreed upfront. Redstone can work through your team or coordinate directly with the authorised site contact while keeping your remote owner informed.

What evidence can you provide after the visit?

Closeout can include timestamps, serial numbers, labelled photographs, test results, inventory changes and items requiring follow-up, subject to site policy.

Can Redstone receive equipment or hold spares?

This can be arranged after confirming chain of custody, storage period, insurance, handling requirements and authorised release contacts.

Can you provide recurring local coverage?

Yes. We can schedule maintenance, inspections, standby visits or an ongoing local-support arrangement once responsibilities and expected volume are clear.

Which islands do you cover?

New Providence is the standard onsite service area. Family Island work is coordinated around travel, access, schedule and local dependencies.

Put a dependable local team behind your Bahamas commitments.

Tell us about the client, site or upcoming requirement. We will confirm the right next step.

Start a partner enquiry
Redstone Technology Solutions

Clear, accountable technology help for everything from one urgent problem to a complete managed relationship.

+1 (242) 601-6014msp@redstoneTS.comNassau operations & NOCRedstone on LinkedIn

© 2006 - 2026 Redstone Technology Solutions Ltd. All rights reserved.

Policy 01 / 03

Effective 17 July 2026Redstone Technology Solutions Ltd.

1. Who we are

Redstone Technology Solutions Ltd. (“Redstone”, “we”, “our” or “us”) is a Bahamian technology services company. This Privacy Policy explains how we handle personal information collected through redstonets.com, our website contact form and related website communications.

This policy does not replace a client agreement, managed-services agreement, employment notice or other privacy terms that may apply to a separate relationship with Redstone.

2. Information we collect

We may collect information that you provide directly, including your name, work email address, company, telephone number, enquiry details and any other information you choose to include in a message.

Our website and hosting providers may also process limited technical information such as your IP address, browser type, device information, referring page, requested pages, timestamps and security or diagnostic logs.

3. How we use information

  • To respond to enquiries, schedule conversations and provide requested information.
  • To evaluate whether Redstone services may be suitable for your organisation.
  • To operate, secure, troubleshoot and improve the website.
  • To maintain business records and protect our legal rights.
  • To comply with applicable laws, lawful requests and regulatory obligations.

We do not sell personal information. We do not use contact-form details for unrelated mass marketing without an appropriate basis or permission.

4. Fair processing

We process personal information for stated and legitimate purposes, including responding to your request, taking steps toward a business relationship, operating and securing our website, meeting legal obligations and pursuing reasonable business interests that do not override your rights.

Redstone intends to handle personal information consistently with The Bahamas’ Data Protection (Privacy of Personal Information) Act, as applicable.

5. When information may be shared

We may share information with personnel and trusted providers who help us host the website, deliver form messages, maintain security or support business operations. They receive only the information reasonably needed for their role and are expected to handle it appropriately.

We may also disclose information when required by law, to respond to a lawful request, to protect people or systems, to establish or defend legal rights, or in connection with a business reorganisation or transfer.

6. International services

Some technology providers may process or store information outside The Bahamas. Where this occurs, we take reasonable steps to select reputable providers and use appropriate contractual, organisational or technical safeguards for the circumstances.

7. Retention and security

We retain personal information only for as long as reasonably needed for the purpose collected, our business records, dispute resolution, security and applicable legal obligations. Retention periods vary according to the information and context.

We use reasonable administrative, technical and physical safeguards. No internet transmission or storage method can be guaranteed completely secure, so please do not submit passwords, confidential system credentials or highly sensitive information through the general contact form.

8. Your choices and rights

Subject to applicable law and relevant exceptions, you may ask whether we hold personal information about you, request access or correction, object to direct marketing, or ask us to review deletion or other concerns. We may need to verify your identity before acting on a request.

You may also raise a concern with the Office of the Data Protection Commissioner of The Bahamas.

9. Children, links and updates

This business website is not directed to children, and we do not knowingly seek personal information from children through it. Links and embedded services operated by third parties are governed by their own notices.

We may update this policy when our website, practices or legal obligations change. The effective date shown above identifies the current version.

10. Contact us

For privacy questions or requests, use our website contact form, email msp@redstoneTS.com, call +1 (242) 601-6014, or write to 1st Floor Church St. Bldg, Shirley Street, New Providence, The Bahamas.